Editing tip: This is a starting template, not legal advice. Have it reviewed by a qualified professional and update it to match how your business actually works before relying on it.
Last updated: please add the date you publish this policy.
Cancelling an order
Because dairy products are perishable, please contact us as early as possible if you need to cancel or change an order. Add your cut-off time here (for example, the evening before delivery).
Quality issues
If a product is damaged, leaking, past its date or not as ordered when it arrives, contact us on the day of delivery with your order details and, if possible, a photo. We will review the issue and, where appropriate, offer a replacement or refund.
Refunds
Approved refunds are made using the original payment method or another method agreed with you. Please add your usual refund timeline here.
Non-returnable items
For food safety reasons, opened dairy products and products that have been stored incorrectly after delivery cannot be returned, unless there was a quality problem at the time of delivery.
Business orders
Cancellations and refunds for business supply follow the terms agreed with each business.
Contact
Phone
Please see our Contact page.
Please see our Contact page.