Help centre
Frequently asked questions
Answers about ordering, delivery, our products and business supply.
Ordering
How do I place an order?
Tap “Order on WhatsApp” anywhere on the website and tell us what you need, or send an enquiry form. We’ll confirm availability, price and delivery before your order is final.
Is my order confirmed when WhatsApp opens?
No. Opening WhatsApp only starts a conversation. Your order is confirmed once our team replies with the details.
Can I set up a regular daily order?
Message us with the products and quantities you need each day and we’ll let you know what we can arrange for your area.
Delivery
Which areas do you deliver to?
Send us your area or PIN code and we’ll confirm whether we deliver there and when.
Is there a delivery charge?
Any delivery charges are shared when we confirm your order.
Products
What is the difference between full cream, toned and standardized milk?
They differ mainly in milk fat. Full cream milk is the richest, standardized milk is in the middle and toned milk is lighter. Check each pack for exact values.
How should I store your products?
Keep milk, curd, paneer, butter and cream refrigerated, and follow the storage instructions and dates on the pack. Ghee should be kept in a cool, dry place.
Where can I see prices?
Where prices are shown on product pages they are indicative. We confirm current prices when you order.
Business supply
Do you supply businesses?
Yes — hotels, restaurants, cafés, bakeries, sweet shops, caterers, grocery stores and distributors can enquire on our B2B Supply page.
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